Nannu Beach Huts - Terms & Conditions

CONDITIONS OF HIRE

• The Beach Hut is available all year round       with daily hire charges advertised on both our social media pages.
• Bookings times are from 9 am to 7 pm 1st      April - 30th September then 9 am to 4 pm. 1st      October to 31st March, Due to cleaning and beach hut security,       it is not possible to flex these times and you must be fully packed and       have vacated the beach hut by the closing time indicated on your       booking. Times will be confirmed       with your booking.
• Unfortunately, as indicated by our opening       hours, beach huts cannot be used for overnight accommodation.
• Please remember there is no electricity or       fridge in the beach hut so you may want to bring a cool bag for chilled       items 
• We reserve the right to refuse or cancel a       booking without giving any reason.
• Whilst unlikely, we may occasionally have to       make changes to your beach hut hire booking and reserve the right to do       so. We anticipate these to be minor (such as a decision to amend our       summer opening hours) and will advise you of them as soon as possible.
• We ask all guests to consider our neighbours       and take the time to review the general conditions and behaviours       outlined below whilst at the beach huts.
• CONFIRMATION OF BOOKING
• Full payment is required to confirm the       booking with bookings available up to up to 12 months in advance.
• Bookings can be made up to 24 hours in       advance online via our website.
• The beach hut hire will not be considered       confirmed until full payment has been received and cleared.
• We reserve the right to cancel a booking if       full payment is not made.
• One key is provided to the hirer. If lost or damaged then a £15 fee is charged       to cover replacement.

CANCELLATION BY YOU OR US

• If you need to cancel, please let us know       immediately and will endeavour to re-let the beach hut. If the Beach Hut is cancelled anytime       up to two weeks prior to your booked date, then there will be a £15.00 non-refundable       fee deducted from your refund. Any       cancellation less than two weeks but more than 24 hours to your booked       date will incur a £40.00 non-refundable fee being deducted from your refund. Cancellations less that 24 Hours to       booking date will mean the full value is non-refundable.
• You can transfer the booking to another date       or person if unable to attend at short notice, please do advise us of the       change to ensure our records are correct and they are familiar with our       terms and conditions.
• If the beach hut is unavailable due to events       beyond our control (e.g. storm damage), we will advise you of the problem       as soon as we can and fully refund your money – we cannot accept       responsibility for any further claims but will do our very best to ensure       that we find alternatives. 

YOUR RESPONSIBILITIES

• You are expected to take all reasonable care       of the property. Please ensure the beach hut and all contents are left       clean and tidy at the end of your stay and report any breakages or       defects. We provide all cleaning products and tea-towels for this purpose       but ask that you provide your own beach-towels. We also provide a brush       for sweeping out the hut before leaving. We take great pride in looking       after and cleaning our huts before any hire and would be most grateful if       they could be left as originally found.
• All litter must be removed from the beach hut       and surrounding site and disposed of correctly. Bin bags are       provided for ease and if the bins on the promenade are full, please do       pick up your litter to take home for disposal.
• You may be liable for any damage caused to       the properties during your hire day beyond reasonable ‘wear and tear’.       Please tell us about any damage or breakages at the end of your stay, so       that we can rectify the situation. Small accidents, we can carry, but       otherwise, we must charge for damage and repairs.   If there is       a problem, please contact us during the day, so that we can try to       resolve it at the time.
• Keys must be returned to the key safe at the       end of your stay.   Failure to do so will result in a charge       being made against you for replacement, up to a maximum of £40.
• Please ensure you hang the keys and padlocks       inside the doors as soon as you have opened the hut doors.  This       will ensure they do not get lost. We recommend placing the keys in the       key safes at all times when away from the beach hut to ensure they are       not lost whilst on the beach.
• Always lock the doors when the beach hut will       be left unattended as you are responsible if anything goes missing whether       it be your property or ours

RETURN OF PERSONAL BELONGINGS

• In the event of any items being left in the       properties, we will collect, pack and post the items 
• DOGS
• Dogs must be kept under control at all times       and, in particular, please minimise noise.
• Dogs are not permitted on the furniture or       day beds and must not be left alone in the beach hut.
• Two dogs are allowed per booking. Do just       drop us a message with details of when you are thinking of booking and       your party size, including dogs.
• You are expected to remove all traces (inside       and outside) of your dog’s visit and to clear up after your dog when out,       in particular on beaches.
• Whilst we are privileged to have our beach       huts on an all-year round dog-friendly beaches, please do look out for       the signs regarding dogs on the beaches.

OCCUPANCY

• It is not permitted to exceed the maximum       occupancy for each hut (normally six or eight people inside and outside       of the beach hut).   Note that this includes babies and children. We allow up to two small-medium dogs or       one larger dog per booking unless prior agreement has been given. 

SMOKING

• Smoking is NOT permitted within the beach hut, on its decking nor in the immediate vicinity of its neighbours. Please dispose of cigarettes appropriately and responsibly (please do not bury cigarette butts in the sand at the beach, or in the gardens around the beach huts).

CANDLES AND OTHER FIRE RISK

• The lighting of matches and burning of       candles, incense or similar is strictly prohibited within and around the       beach huts.
• The lighting of fires or barbeques near the       beach hut is strictly prohibited.  Some beaches do allow BBQ’s on       them but remember to check individual beach details and the tide times in       advance.
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NOISE AND DISTURBANCE

• Please do ensure children are supervised      around the beach huts and that no guests climb on hut roofs or throw      gravel/stones onto other huts or the promenade itself.
• Please respect those around you and ensure      that none of your party use other beach hut walkways/decking to move between      huts.
• No radios/cd players allowed at any of the      beach huts.
• We politely request that all guests exercise      consideration for others with their noise levels. We will be held      accountable for any guest behaviours but remember that doesn’t mean you      shouldn’t have fun, joke and laugh too.
• We have provided a range of games to enjoy but      ask that no ball games are played in the immediate outside area or inside      the beach hut.

LIABILITY

• Valuables should not be stored in the beach      hut and we cannot be held responsible for any loss or damage to the      hirer’s property.
• Please be aware that Flooring, Decking and      Steps can be slippery when wet. This could be after being in the water or wet weather so for your      own safety and that or your party, please refrain from running and jumping      in and around the beach hut
• We do not accept liability for any damage,      loss or injury to any member of your party or to your baggage, vehicles or      contents unless proved to be caused by a negligent act by ourselves.

PARKING 

• 1.  Victoria Esplanade car park is a pay and display car park with 150 spaces on grass. Opening Times are 8am to 8pm 7 Days a Week from March to October and subject to weather conditions. This is situated directly behind the beach hut. Full information and restrictions can be found by clicking here: 
• https://www.colchester.gov.uk/parking-and-travel/west-mersea-car-parks/
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TOILETS AND FACILITIES

• 1. The public toilets are a few yards from the beach hut, across the road.
• 2. There is a children’s park/play area directly behind the beach hut, which is also safely fenced.
• 3. The Two Sugars café is just along from the beach hut which serves hot drinks, ice cream and snacks. Please note: This is seasonal so please check ahead before booking.
• 4. There are other facilities available further down the beach
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GENERAL

• The person making the booking is responsible      for the beach hut, and must accompany the party, and be over the age of      18.
• Where terms and conditions are breached during      your hire (e.g. causing a disturbance, occupancy over agreed numbers), we      reserve the right via any hut owner on the site to ask you leave with no      refund.   We may also refuse all further bookings and inform      neighbouring beach hut hire companies.
• Due to the beach hut being on Mersea Island,      access to the island is over the strood/causeway. PLEASE NOTE: It is your      responsibility to check the tide times and expected height for both your      intended arrival and departure times before your visit.  We will not be liable for any loss of      hire time due to the tides  You can      check this via the link.
• https://www.tidetimes.org.uk/west-mersea-tide-times

COMPLAINTS PROCEDURE

• In the unlikely event of a problem, all complaints      must be received before the end of the days hire to enable any issues to      be resolved. Please note that no correspondence can be entered into      concerning complaints made upon departure or after your return home
• Unfortunately, there has to be certain rules      and regulations when hiring a beach hut but they are there to ensure the      safety, wellbeing and enjoyment for everyone and we thank you for adhering      to these.
• We hope you have the most wonderful visit and make many memories. We hope to see you again soon!